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How EVCS is Repairing Reliability Concerns

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August 16, 2022
September 9, 2022
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Electric Car Charging

How EVCS is Repairing Reliability Concerns

One of the biggest concerns among EV drivers today is the reliability of public chargers. One recent survey from the Department of Bioengineering at UC Berkeley claims as many as 23% of public chargers in the Bay Area alone are, as Wired sums up, “nonfunctioning at any given time, stymied by broken screens, shoddy credit card or payment systems, network connection failures, or damaged plugs.” And that’s in a locale prioritizing the conversion to electric. Testimony from motorists seems to corroborate these findings. A CEC survey of 1,290 EV drivers found that fully 60% had experienced damaged or inoperable chargers, while almost half needed assistance from customer service. We find this wholly unacceptable and have taken measures to ensure that chargers in the EVCS network rise to the standard of operability our customers expect. Here are a few ways we’re doing that:

Renovating Existing Infrastructure

In the summer of 2020, we purchased the West Coast Electric Highway, a contiguous network of 56 charging stations in Oregon and Washington. Unfortunately, the chargers were outdated and several had fallen into disrepair. By October of 2021, the first phase in our estimated two-year renovation project had begun, complete with the incorporation of new proprietary networking software, updated payment portals, CCS1 connectors and replacement of old Level 2 and Level 3 chargers.

Utilizing State-of-the-Art Hardware

Our Tritium RT50 chargers are acknowledged by industry experts as among the highest quality available. Their efficiency rating is greater than 90%, with 6000 VAC surge protection, and they maintain peak performance in both extreme heat and subzero temperatures. They’re durable, lightweight and equipped with a patented liquid-cooling technology that allays the effects of humidity, dust and corrosion.

Remote Operational Testing

We maintain a powerful centralized platform that is connected to every charger in our network. This allows us to routinely run diagnostics checks that ensure optimum operability across every area, from electrical flow to RFID connectivity to the status of charging ports and adapters. If we find an issue, we remotely “reboot” the charger as a first step in our maintenance and repair protocols.

Expert Technicians

If a reboot fails to solve the issue, we send a specially trained technician to service the equipment. However, some issues might fail to appear on one of our remote tests, which is why we routinely send field techs out to inspect every one of our installations across the West Coast. Working to preemptively address issues means less of a chance our customers get burdened with the hassle of faulty equipment.

Responsive Customer Service

Despite all our mitigating efforts, we understand problems will still arise. That’s why we maintain a round-the-clock customer support team every day of the year to address charger issues. We can be reached by phone, email or website form, and we respond promptly to issues on social media. Customers who call in will be connected to a live person who is knowledgeable, empathetic and driven to achieve maximum satisfaction.

According to a recent article in Greenbiz, “To accelerate the transition to 100 percent zero-emission vehicle sales for new passenger vehicles in the U.S., the emphasis on charging infrastructure must equally focus on deploying more stations and ensuring a reliable driver experience. Otherwise, we risk slowing down EV adoption…” We completely agree. We remain committed to keeping our chargers in top working order and providing customers a simple, reliable and seamless charging experience.

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24
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Press
Electric Car Charging

EVCS Selected by Washington State Department of Transportation to Help Support The Adoption of Fast, Reliable Public EV Charging

LOS ANGELES – January 24, 2022 -- EV Charging Solutions (EVCS), one of the largest electric vehicle (EV) fast-charging network operators on the West Coast, today celebrates the award of $8.1M to build and retrofit 21 EV Fast Charging locations in Washington state. Awarded by the Washington State Department of Transportation's (WSDOT) Zero-Emission Vehicle Infrastructure Partnerships (ZEVIP) to Forth and Energy Northwest, these partnerships will support EVCS’s installation of 76 new and upgraded EV chargers along priority corridors in Washington.

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Electric Vehicles
Electric Car Charging

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As one of the country’s premier installers of EV infrastructure, we’re often asked by clients why vehicle charging speeds tend to differ so dramatically. The answer is… there is no one answer. In fact, reasons can be diverse and complex. Below, we summarize several factors that may be affecting your charging speeds. The more you understand about these factors, the better prepared you’ll be to maximize your rate of charging while protecting your vehicle’s longevity.

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Electric Car Charging
Programs

EVCS Makes Hosting Chargers Easier Than Ever

Site hosts are an integral part of the EV revolution. They are the supermarkets, restaurants, hotels, gyms, office buildings, movie theaters, parking lots, retail stores and municipal properties – among others – that install and accommodate EV chargers for public use. Without these green warriors, progress would not be possible. Every day, we’re hard at work educating potential new site hosts on 1) how simple it is to have our chargers installed and 2) the key benefits of doing so. However, with so many still unaware, we thought we’d take a moment to summarize both the process and the perks!

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Electric Vehicles
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The EV world has much to celebrate this year. It seems we’ve reached a turning point. While the overall number of new vehicles sold in America between Q2 2021 and Q2 2022 slumped by 20%, EV sales during that same period jumped over 66%, according to figures released by Cox Automotive. This comes on the heels of a larger global trend, with worldwide EV shipments up 79% year over year.

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Press
News
Electric Car Charging

ABC7 Interview with EVCS: Making the switch to an EV? This company uses subscription pricing to ease cost at charging stations

LOS ANGELES (KABC) -- With lots of electric cars already on the road, and potentially millions more to come, one of the related issues is charging infrastructure. Can it work?

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