How do I open an account?

Download our app for free and simply enter your name and email address to sign up. Additionally, you can sign up and learn more about our unlimited charging subscription plan here: subscriptions.evcs.com.

How can I find the closest charger?

You can search by city or zip code through our EVCS app or by going to find a charger. You can also find all of our public chargers via Plugshare, Google and Apple maps.

What EV’s does EVCS support?

EVCS chargers support all EVs on the road. Tesla EVs do need the necessary CCS, CHAdeMO or J1772 adapter to be able to charge at our EVCS chargers. We are currently in the midst of retrofitting many of our chargers for Tesla support. Please check the EVCS app to see if the necessary charging connector or adapter is available at your desired EVCS location.

How long will it take to charge my EV?

In 30 minutes, almost all vehicles can charge 80-150 miles using EVCS’s DC Fast Chargers and 8-12 miles using a Level 2 charger.

Can I reserve a charger?

Chargers are available on a first-come, first-served basis. The app will display how many chargers are currently available at that particular site.

If I’m having charger trouble, who can I contact?

Our EVCS Support Center is open 24/7/365 to address charger issues. We can be reached by phone at (866) 300-EVCS (3827). Customers who call will be connected to a live agent, ready to help you get back on the road.

What do I do if my car says charging was interrupted?

Unplug the connector from your car, place it back in the charger, and end the session. After the session has ended, reconnect the plug in the car and restart the charging session. If the problem persists, please contact us at (866) 300-EVCS (3827) and ask to speak with our support team.

Does your app work with other networks?

No. Our app only works with the EVCS network of chargers.

Do you offer pay per charge?

Yes, we have a network-wide pay-as-you-go rate of $0.29/kWh for Level 2 and $0.49/kWh for DC fast charging.

How many times per day can I charge?

With the monthly unlimited charging plan, you can charge as many times as you like. However, a total of one hour must elapse between charges.

When/how often will I be billed for the monthly subscription plan?

You will be automatically billed one month after your initial purchase date. For example, if you purchased on June 6th, you will be billed the following month on July 6th. If you purchase your plan on the 29th, 30th, or 31st of the month, your billing date will be the 1st.

When does my subscription start?

Your subscription will commence immediately once payment is processed.

Can I use pre-paid or gift cards with your service?

At the current time, we only allow use of VISA and MasterCard gift cards with our service.

How many total charges will I get before I exceed the 200 kWh cap on the Standard Anytime plan?

At About 7 charges a month based on a 50 kW battery and an efficiency of 0.26 kWh/mile (Battery capacity and efficiency based on the Tesla Model 3).

What happens if I exceed the 200 kW Standard Anytime Plan cap?

On the Standard Anytime plan, you will be charged a rate of $0.29/kWh (40% of our regular rate of $.49 for pay-per-charge DCFC) for both Level 2 and Level 3 charging after exceeding the kWh cap. Upon completion of your monthly subscription renewal your 200 kW hour cap will be reset. 

If you exceed the 200 kW cap during the session, you will not be charged the $0.29/kWh rate until the next charging session. 

How do I upgrade or downgrade my membership?

You may upgrade or downgrade your EVCS subscription plan at any time at evcs.com/account.

How does upgrading or downgrading my subscription plan work if I am on a free trial?

Upgrade: If you upgrade from the Standard Anytime plan while on a free trial, your billing date will be the earlier of the original trial end date or 7 days from the upgrade date. If you upgrade from the Unlimited Off-Peak Pro Plan, your trial period will not change and you will be billed 7 days after your sign-up date.

Downgrade: If you downgrade from any Unlimited plan to the Standard Anytime Plan, your free trial will be extended 30 days from your original sign-up date. If you downgrade from the Unlimited Anytime Pro to the Unlimited Off-Peak Pro, your fhree trial will remain 7 days and you will be billed 7 days after your original sign-up date. 

How does upgrading or downgrading my subscription plan work if I am a paying subscriber?

Upgrade: Upon upgrading, your new monthly billing date will be changed to one month from the upgrade date. EVCS issues you a pro-rated credit calculated using the percentage of unused days in your plan month. This credit is applied to your first monthly payment of your upgraded plan.

Downgrade: For downgrades, the adjustment will go into effect in the next billing cycle and no refunds will be provided for the remaining days in a billing cycle after downgrade or cancellation of a membership.

When can I charge with the Unlimited Off-Peak Plan?

Unlimited Off-Peak plan subscribers are able to charge for free from 10 pm to 6 am.

Do you have annual plans?

Coming soon!

Can I transfer/share the subscription to another person?

You will need to cancel your subscription and the other person will have to enroll in the program. Plans cannot be shared amongst users at this time.

Do you have a referral program?

Referral program is coming soon!

How do I cancel a subscription?

Click "subscription plan" on the app which will take you to your account (in a browser window). Click on the "cancel" button. You can cancel at any time, and your plan will be active until the end of the billing cycle. You will not be refunded for any remaining days in the cycle.

Can I access my account online whenever I want?

Yes. You can access your account directly through the My Account tab on the EVCS mobile app.

Is the EVCS network expanding?

Yes! We are rapidly expanding, planning to more than double our network footprint to nearly 1,500 chargers by the end of 2023. We will be expanding into 35+ new cities and increasing charger density in the 60+ cities we are already in. See find a charger for locations coming soon!