Help Center

EVCS Subscription Service Terms and Conditions

In addition to any other terms (including but not limited to the Terms of Use) and conditions or Privacy Policy, the following terms apply for all subscription customers while using a Subscription plan (the “Plan”).

1.    MEMBERSHIP

1.1.  Membership Auto-Renewal: Your EVCS membership will continue and automatically renew until you cancel. You must cancel your membership before it renews in order to avoid billing of the membership fees for the next billing cycle to your payment method. To use the EVCS service you must provide us with one or more Payment Methods. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time. You must cancel your membership before it renews in order to avoid billing of the membership fees for the next billing cycle to your Payment Method (see "Billing and Cancellation" below). You can cancel at any time by going to My Account on EVCS.com and clicking “Cancel My Membership” or by submitting a cancellation request through our Help Center

1.2.  Individual Member Use Only: The Plan is assigned to one person and may not be assigned or transferred to anyone else.

1.3.  Individual Vehicle Use Only: The Plan may only be used to charge the vehicle you registered during sign up. If you change vehicles, you must notify EVCS by submitting a support request here. EVCS may terminate your membership if you violate the Plan.

2.    BILLING AND CANCELLATION

2.1.  Billing Cycle: The membership fee for the EVCS service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific payment date indicated on the "My Account" page. The length of your billing cycle will depend on the type of subscription that you choose when you signed up for the service. Membership fees are fully earned upon payment. In some cases your payment date may change, for example if you change your subscription plan or if your paid membership began on a day not contained in a given month. Visit the evcs.com website and go to My Account to see your next payment date.. 

2.2.  Payment Methods: To use the EVCS service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details. 

2.3.  Updating Your Payment Methods: You can update your Payment Methods by going to the "My Account" page on evcs.com. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).

2.4.  Cancellation: You can cancel your EVCS membership at anytime, and you will continue to have access to the EVCS service through the end of your billing period. To cancel, go to the "My Account" page on evcs.com website and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period.

2.5.  Changes to the Price and Subscription Plans: We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms and Conditions, any price changes or changes to your subscription plan will take effect following notice to you. 

2.6.  No Refunds: Payments are nonrefundable and there are no refunds or credits for partially used membership periods. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. 

3.    EVCS SERVICE

3.1.  Abide by Service Terms: You agree to use the EVCS service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. 

4.    EV CHARGING

4.1.  EVCS Charging Locations: Charging stations are located only where listed on the EVCS.com website or EVCS iOS or android applications. The Plan does not work with any third party charging stations. EVCS makes no guarantee that all the charging stations will be operational, due to third party events. EVCS is not liable to you if the charging station is not operational. 

4.2.  Charging Session Frequency: You must allow for a minimum of 1 hour between charging sessions. Your account will be inactive for one hour after your charging session is completed.

4.3.  Charging Session Interruption: The 1 hour post-charge inactivity period only begins after you have charged for 5 consecutive minutes. If your charging session is interrupted due a technical issue within the first 5 minutes, your account remains active and you can re-initiate the session. If your session is discontinued after 5 minutes due to technical issues, contact customer service 866-300-EVCS (3827) for support.

5.    COMMUNICATIONS AND DATA

5.1.  Privacy: By signing up for a Plan, you agree that you have read the Privacy Policy found here. You may opt out of any part of the Privacy Policy, but some information will be needed in order to maintain an active Plan, such as your name, mobile phone number, email, credit card and vehicle make, model, year and home zip code. 

5.2.  Communications: EVCS will use your data to personalize and improve your EVCS experience and to send you information about EVCS via email, push notification and/or text message. Your consent is not a condition of purchase and message and data rates may apply. To stop receiving marketing communications from EVCS, click the email unsubscribe button or manage notification settings on your mobile device.

6.    MISCELLANEOUS

6.1.  Right to Terminate: EVCS has the right to terminate your use of the Plan immediately for any misuse of the terms listed here. 

6.2.  Other Terms: Please review the other policies and information found on EVCS.com or our iOS or android applications. You are responsible for knowing the terms of these other agreements. Contact information can be found there as well.

6.3.  Changes to Terms of Use and Assignment: EVCS may, from time to time, change these Terms and Conditions. Such revisions shall be effective immediately; provided however, for existing members, such revisions shall, unless otherwise stated, be effective 30 days after posting. We may assign our agreement with you to any affiliated company or to any entity that succeeds to all or substantially all of our business or assets related to the applicable EVCS service.